Privacy Policy

Chatrk is dedicated to protecting the privacy and security of customer data, especially for businesses using its WhatsApp Business API platform. Below is a summary of Chatrk’s privacy and data protection practices Key Privacy Practices * End-to-End Encryption:
Messages sent via Chatrk's WhatsApp Business API are secured with end-to-end encryption, ensuring that only the sender and recipient can access the message content. This encryption guarantees that no third party, including WhatsApp, can read the message. * Data Storage and Retention:
Once a message is delivered, WhatsApp does not retain it on its servers. Chatrk is responsible for managing the storage of business communications, promoting secure retention and minimizing data exposure risks. * User Consent:
Chatrk requires businesses to obtain clear, explicit user consent before initiating communication through WhatsApp. This practice aligns with international data protection regulations such as the GDPR and CCPA, ensuring lawful use of customer data. * Compliance with Data Protection Laws:
Chatrk adheres strictly to relevant data protection frameworks, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This governs the collection, usage, and storage of customer data and safeguards user rights. * Prohibited Content Policies:
To promote ethical messaging practices, Chatrk enforces strict guidelines against prohibited content including spam, misinformation, hate speech, illegal content, or violence. Message templates used for customer communication must be pre-approved, ensuring platform compliance. 🛡 Security Measures * Authentication:
Chatrk employs two-factor authentication and enforces strong password protocols to secure access to user accounts. * Agent Training:
All agents and support staff receive training to handle sensitive data responsibly and to identify potential security threats or vulnerabilities. * Monitoring and Auditing:
Real-time monitoring systems and periodic audits are conducted by Chatrk to detect, report, and mitigate any suspicious or unauthorized activity. * Compliance Tools:
Chatrk integrates data encryption and compliance management platforms to enforce ongoing adherence to data security policies and legal standards.